Modern technology has given people a variety of ways that messages can now be sent – email, instant messages and text messages.

These types of communication are generally thought by etiquette experts to be fine for informal topics, but not appropriate for more serious topics such as sending bad news or condolences for a death.

There are six questions one should ask when considering sending bad news, sympathy or condolences by email, text or instant message:

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• Email Fax Number

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